L1 Support Engineer 29th Jan Walkins

Company Profile: We are OSB India, a vibrant outsourcing company that began its journey towards success on 23rd December 2004, the day it was incorporated. We are a 100% subsidiary of OneSavings Bank Plc. (formerly Kent Reliance Building Society), and mirror the values of integrity, honesty and transparency that they have inculcated. 

OSB India endeavours to provide efficient and cost effective back-office and call center services especially to the Financial Services segment. Our focus is on creating value in the BPO, IT and Consulting solutions that we offer our customers. Backed by a dedicated, mufti-talented team, we are bound by our promise to deliver innovative and quality solutions that aim at exceeding client expectations.

Responsibilities: Provide client / IT end users support and technical issue resolution via E-Mail, phone and other electronic medium 24/7/365 days within agreed SLA and standards
Support Clients / Internal Server Network Infrastructure and coordinate with Service Owners / vendors for issues resolution and reporting 
Follow standard operating procedures (SOPs), Change Management Processes (CRP) and Problem Handling Procedures (PHP) 
Perform Windows (IT) / Core System operational tasks and report (E.g. Backups, Tape Rotation / labelling, Antivirus reports etc
Perform payment process E.g. direct debit, HIPS, BACS etc 
Maintain and manager checklists, standard reports etc
Provide out-of-hours support when required
Create, update document/procedures etc IT operation tasks using OSB / EG standard format in coordination with service owners
Liaise with external suppliers / vendors
Liaise with internal customers 

Education: A technical diploma or engineering degree is essential.

Experience: An excellent communication skill is essential.
6 12 Months experience is desirable (Fresher also preferred)

Date: 29/01/2018 
Timings: 10 AM IST 

Venue details: Salarpuria Magnificia 
No.18, 10th Floor, 
Doorravani Nagar, 
Near Tin Factory, (Beside HP Petrol Bunk),
Old Madras Road,
Bangalore 560016.

Contact person: Dinesh R 
Contact Number: 8066370508